Shipping & Handling Policy

 Answers & Questions

Refund & Exchanges updated 11/01/10

Refunds and exchanges policy~  You must email us and notify us that you will be exchanging or requesting a refund for which ever particular item you have purchased.  Item must be returned in original packaging in unused condition with all tags attached~ no exceptions.  Which means no dog hair ect.  State what the problem is with the merchandise.  We offer one free exchange for a different size if needed after that a shipping fee of $5.55 will be billed to your account. Due to high incident of used merchandise being exchanged we must implement this policy to the fullest.  Since we try to provide the best prices available we ask that you comply with our refund and exchange policy.

Exchanges

Just drop us a email and tell us what size you need or what color or team you want to exchange your product for.  As stated above we request all items come back in original condition including tags attached.  As soon as we receive your item back you exchange will be forward back out to you.  We ask that you check our sizing charts.  Yet no matter how good a sizing chart is like people sometimes a smaller or large size is need in different styles and we understand that.  Clothing specifically should be comfortable on your pet.  As we have tried  to make exchanges easy  in the past and had ship out products to our customers so they did not have to wait long for items.  Due to a few recent incidents of not receiving the exchanged items back from some customers.  All exchanges will be shipped out when original item is returned.  In general most people have returned items back to us.  Yet due to the high amount of loss of items recently we must amend some of our policies.

All Merchandise is to be sent to;

Pitter Patter Pawz